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Shipping Policy

At BuildASurface we do not view shipping as a profit center. We work hard to consistently refine our shipping settings and give customers shipping rates that mirror our true shipping costs as closely as possible. We strive to ship orders as quickly as possible with the vast majority of in stock orders shipping within 24 business hours.

Domestic Shipping Methods:

  • USPS First Class Mail
  • USPS Priority Mail
  • FedEx Ground
  • FedEx Home Delivery
  • FedEx 2nd Day
  • FedEx Overnight<

International Shipping Methods:

  • FedEx International Economy
  • FedEx International Ground

Product Status & Shipping Times

In stock - In stock products ship within 24 business hours.

Quick Ship - 'Quick Ship' products are manufactured parts that we generally keep pre-built and on hand. These are products with quick production times of less than 1-2 days. 99% of 'Quick Ship' products will ship within 3 business days, many will ship same day.

Built to Order - Built to Order products are only built when an order is placed for this item. These orders generally ship within 3-5 business days.

Special Order - Special Order items are generally custom products we are building for your specific project. The lead time on this will vary based on complexity of the project and current engineering demand. With these projects there is clear and constant communication on status and lead time. Generally special order custom jobs are shipped in 5-15 business days. Expedited engineering and shipping is sometimes available upon request.

Shipping Cost Discrepancies

We work hard to refine our settings to give customers as close to our true shipping costs as possible. On rare occasions, the quoted cost will be considerably different from our true shipping costs. This is extremely rare with the exception of oversized cut to size material.

We reserve the right to contact the customer to either (A) Cancel the order for a full refund (B) Charge the additional shipping expense or (C) With permission, modify the dimensions of cut to size material to reach a more affordable shipping rate.

If the quoted cost does exceed true shipping costs, you will always be given the opportunity to cancel the order for a full and immediate refund.

Shipments from Multiple Warehouses

For some parts, we have developed direct to customer shipping arrangements with many OEM manufacturers. This helps keep shipping & stocking costs as low as possible. Some orders may ship from multiple warehouses in order to deliver your products as quickly and cost effectively as possible. Your packing slips will note when an additional shipment is to be expected.

USPS Shipments - Tracking Limitations

We offer USPS shipping in order to give customers the most economic shipping options. For smaller packages, USPS is generally considerably less expensive than UPS. However, please be aware that USPS provides significantly less tracking transparency and phone support than UPS in the rare instance when a package is lost in transit.

Automatic UPS Shipping Upgrades

We reserve the right to upgrade your shipping method from USPS to UPS when the transit time results in an equal or faster delivery. As explained above, UPS gives much more transparent tracking information which provides a better shopping experience. If the cost is similar, we will often upgrade your shipment to UPS automatically. You will never be charged extra when we automatically upgrade your shipping.